For technical support contact avr@atmel.com. When requesting technical support for Atmel AVRISP mkII include the following information:
Version number of Atmel Studio. This can be found in Atmel Studio menu "Help → About".
PC processor type and speed
PC operating system and version
What target Atmel AVR device is used (Complete part number)
Fuse settings on the AVR
Target clock frequency
If CLKPR
(Clock Prescaler Register) is used
(for AVRs with this feature)
Target voltage
Programming speed, ISP frequency
A detailed description of the problem, and how to recreate it
Any error or waring information generated by Atmel Studio when the error occurred