6 Getting More Assistance

If the problem persists, some of the technical support options available are:

• If a Microchip Embedded Solutions Engineer (ESE) is assigned, reach out to them directly for assistance
• For developer help, see https://microchipdeveloper.com/
• For AVR-specific crowd-sourced help, ask questions on AVR Freaks®: https://www.avrfreaks.net/
• For crowd-sourced (PIC and AVR microcontrollers) community assistance, set up a post on the Microchip Forums: https://www.microchip.com/forums/
• A ticket for Microchip technical support can be created here: https://microchipsupport.force.com/

Of the web-based options, the forums are usually the faster solution for simple problems. However, the advice provided by the community is not official.

A ticket for technical support is more in-depth - the ticket goes to the case team, consisting of a Microchip Support Engineer and internal Microchip teams. If relevant, other companies and persons can be added to support tickets as well. Find out more about how this system works here: https://microchipsupport.force.com/s/article/What-is-a-Case-Team-in-Microchip-Technical-Support-System-and-how-does-it-work.