12.5 Creating a Support Archive File

Your support representative might ask you to create a support archive file to help diagnose a problem with your system. Saved information includes device logs, drive logs, event logs, error logs, controller logs, history logs, and SMART statistics.

To create the support archive file:

  1. In the Enterprise View, select the system on which the problem is occurring. (Look for the orange or red error icons in the Enterprise View.)
  2. On the ribbon, in the System group, click Archive Management.

    The Archive Management window opens.

  3. Select the logs you want to save.
  4. Click Save.
  5. When the File Download window opens, click OK.
  6. In the Archive Management window, click Clear All Logs to clear, or Cancel to exit.