Contacting Support

Before contacting support, assure that you have tried to solve your problem by following the steps outlined in section General Procedure. You may also try your SAM-ICE with another PC and, if possible, with another target system to see if it works there. If the device functions correctly, the USB setup on the original machine or your target hardware is the source of the problem, not SAM-ICE.

Make sure that you have the following information available for the support team: