3.3 Technical Support

3.3.1 Creating a Tech Support Case

Important: You will need to have an active myMicrochip account to submit a technical support case in Microchip’s technical support system. If you are new to myMicrochip please sign up at: https://www.microchip.com/wwwregister/RegisterStep1.aspx.

If you encounter a SmartHLS™ bug or issue, please follow the steps below to create a SmartHLS customer tech support case:

  1. Navigate to http://www.microchip.com/support.
  2. Click Log In. You will be redirected to microchip.com to verify your username and password.
  3. Upon successful validation, you will be directed back to the support site. Click My Cases.
  4. Click New Case on the My Cases page.
  5. Select Development Tools.
  6. Click Next.
  7. Select FPGA SW Tools from the Category drop-down list.
  8. Select FPGA HLS SW from the Sub-Category drop-down list.
  9. Please put SmartHLS in your Subject and provide other relevant details such as the Primary Target Device.
  10. Click Next.
  11. Provide additional description of your issue. Click Next.
  12. Let us know the stage of your project and how urgent this issue is to you. This will help us prioritize your case.
  13. Click Submit to finish case creation.
  14. Please upload your SmartHLS project files or C++ code. We highly recommend that you provide us with a SmartHLS code snippet to help us reproduce your issue. Then click Done to attach the files to your case. Otherwise, if you have no more info to provide to us, click Skip.