Introduction
The aim of this application note is to provide the guidelines to the customer that can be
used in case of any issues with the following transceiver/receiver products:
- ATA8510
- ATA8515
- ATA8210
- ATA8215
Note: If the information provided in
the subsequent sections is not suitable for the ongoing issues, reach out to the
technical support team with detailed information. The following list contains some
prompts for information that must be determined to provide support:
- What product is used?
- What is printed on the part?
- Describe the application in detail
- Share the schematic and a layout of the board with a description of the signals
- Share the EEPROM
configuration in
.xml
format - Share the read memory content
of the suspect part in
.hex
format - Describe the problem in detail