Introduction

The aim of this application note is to provide the guidelines to the customer that can be used in case of any issues with the following transceiver/receiver products:
  • ATA8510
  • ATA8515
  • ATA8210
  • ATA8215
Note: If the information provided in the subsequent sections is not suitable for the ongoing issues, reach out to the technical support team with detailed information. The following list contains some prompts for information that must be determined to provide support:
  • What product is used?
  • What is printed on the part?
  • Describe the application in detail
  • Share the schematic and a layout of the board with a description of the signals
  • Share the EEPROM configuration in .xml format
  • Share the read memory content of the suspect part in .hex format
  • Describe the problem in detail