| Device not detected | Incorrect default VID/PID | Go to Settings→Device
Connection and verify that the default VID and PID match
the selected device |
| Device not detected | The device uses a custom VID/PID | Use Target→Custom to
search with the correct VID/PID |
| Read/Write fails | The device is locked | Unlock the device using the Device
protection button in the footer |
| Read/Write fails | The device is disconnected | Check the USB connection and reconnect
the device |
| The Chip Access section is disabled | The protection state is unknown | Perform a Read operation to determine
the device’s protection state |
| The SPI tab is dimmed | No chip select pin is enabled | Enable at least one CS pin in
Peripherals→Input/Output Settings |
| Import fails with “Incorrect
schema” | Wrong file format | Ensure that the correct file type is
imported (device config, sender config, or software
configuration) |
| Automation Step 3 is unavailable | Steps 1 or 2 are not confirmed | Complete and confirm Steps 1 and 2
before proceeding |
| The Send All button is disabled | No device is selected | Select a target device using the
Target button in the footer |
| The Confirm button in the password dialog is disabled | Invalid password format | Ensure that the password is exactly
eight printable ASCII characters with no spaces |
